Q: Do you offer free shipping?
A: Yes! We offer free shipping to all locations in Peninsular Malaysia. You can also choose to self-pickup at any FITsy studio.
Q: How long does delivery take?
A: Orders are processed within 1–2 working days. Delivery typically takes 3–5 working days depending on your location.
Q: Do you ship to East Malaysia or internationally?
A: Currently, we only ship within Malaysia. For East Malaysia, a small delivery fee may apply. Please contact us before placing your order.
Q: Can I exchange if the size doesn't fit?
A: Yes! We offer a 7-day size exchange policy. Simply inform us and drop the item off at FITsy SS2 studio. Product must be in unused condition with original packaging.
Q: Can I get a refund instead?
A: We currently do not offer refunds, but we're happy to help with size exchanges to make sure you get the right fit.
Q: How do I choose the right size?
A: Each product has its own size guide. For leggings, note that compression styles fit tighter and we recommend ordering 2–3 sizes up for a more comfortable fit.
Q: Are your leggings squat-proof and non-see-through?
A: Yes! Our leggings are made with high-quality, non-see-through fabric suitable for yoga, workouts, and daily wear.
Q: I'm between sizes. What should I do?
A: If you prefer a tighter, supportive fit, go for the smaller size. If you prefer comfort or are in between, we recommend sizing up.
Q: Are the sports bras padded?
A: Yes! Most of our sports bras come with removable pads for adjustable coverage and support.
Q: Are the tops suitable for high-intensity workouts?
A: Yes, many of our tops and bras are designed for medium to high support, making them suitable for activities like running, cycling, and gym training.
Q: Are your products breathable and moisture-wicking?
A: Absolutely! All our products are made from breathable, quick-dry fabrics to keep you cool and comfortable.
Q: Will the color be exactly as shown in the photos?
A: We do our best to match the actual color, but lighting and screen settings may cause slight variations.
Q: Are sold-out items restocked?
A: Some items may be restocked depending on demand. Follow us on social media or check back on the site for updates.
Still have questions? Just WhatsApp us directly at +60 11-5380 4728 or click here to WhatsApp. We're happy to help!