FITsy SOPUpdated 11 August 2022
Getting into class (Book > Attend > Leave safely)
Steps to attend a class
You need to wear mask the whole time in the studio include attending class.
Sick or Symptom > Our Say
We reserve the right to stop you from entering if you show any symptom at our discretion. We will not entertain any reason including our common phase ‘OK lah’, ‘It’s OK’, ‘This is not that kind’. Your booking will still be deducted even if you have been sent home.
No Walk In
We no longer accept walk in. All student must book your session at https://m.fitsy.my. You will not be allowed to enter the class without a booking. Applies to all studio classes.
No walking around in studio
You should not walk around the studio before, during and after class.
No Gathering and Resting inside studio
You are strongly encourage to be punctual for your class and leave as soon as you can as class end. Sitting in group is not allowed
Changing Room and No Shower
You are strongly discouraged to change your sports attire in the studio
Shower is strictly not allowed
Cancellation time and Waiting List
Cancellation time is 8 hours before class start. Latest cancellation for OnDemand Classes is 9 hours before the class start. Your Waiting List will be updated at least 7 hours before the class.
Instructor Contactless class flow
Instructor will not be allowed to have body contact with student.
We will allocated certain hammock to use per class and allocation of spot will be on first come first serve basis. Helping a friend to book a spot is not allowed
Studio Yoga Mat are currently not available for use. You will need to bring your own yoga mat
Hammock and Hoop
We will still provide Silk Hammock and Hoop for the respective class. Our equipment is sanitized as rapid as we possibly can.
We strongly encourage you to have your own hammock or hoop. We will allocate a dedicated storing location for your personal hammock or hoop.
Each hoop to be shared with maximum of 2 students at the same class. Each student need to sanitized the hoop before next person used. Sanitize will be made available. Different in sizes will be first come first serve.
All equipment, facilities and venue will be sanitized rapidly. All washable equipment will be sanitized as rapid as we possibly can.
Sanitizer will be made available
All class size will be realigned to have social distancing
Class schedule realignment.
In effort to control the inflow and out flow of student. Punctuality is highly appreciated.
You will be allowed into the studio at the designated time as mentioned in the schedule. Class will start and end at the designated time.
No non attending member
Any person who is not attending class is not allowed to be in the studio.
I don't plan to get vaccinated
SOP by the authority dictate that ONLY fully vaccinated members are allowed to carry out any sports or fitness activities in an indoor facility No extension or refund for any unused membership. You can use the membership for our Online Classes.
What if I'm COVID-19 positive or have been in closed contact with a COVID-19 positive patient and have attended a class in studio
Remain calm and get yourself COVID-19 tested. Contact us as soon as possible. We will need contact tracing as soon as possible. All communication will remain is confidential.
You can WhatsApp us at 01135528210 or call 0356260006
Thank you for your patience. Terima Kasih, 谢谢你